Complaints Procedures

Complaints Procedures under Disability Act 2005

  1. Any individual can make a complaint of they consider that the Panel has not complied with sections 25, 26, 27 or 28 of the Disability Act 2005.
  2. A complaint can be made in person, by telephone or in writing by letter, fax or e-mail.
  3. The complaint should state that it is a complaint under section 38 of the Disability Act 2005 and should, insofar as is possible, set out as clearly as possible the grounds for the complaint regarding the failure of the Panel to provide access under sections 25, 26, 27 or 28 of the Act.
  4. The complaint should be made to the Inquiry Officer at:Miceal Ryan
    Inquiry Officer
    Irish Takeover Panel
    Lower Ground Floor
    76 Merrion Square
    Dublin 2
    D02 NY76

    Tel: 01 678 9020
    Fax: 01 678 9289
    Email: mryan@irishtakeoverpanel.ie

  5. The Inquiry Officer will screen the complaint to establish if it relates to an alleged failure by the Panel to comply with sections 25, 26, 27 or 28 of the Disability Act 2005.  However, if this is not the case, the complainant will be so informed and, if possible, will be advised of alternative avenues of redress.
  6. The Inquiry Officer will maintain an electronic and paper file for each complaint and will acknowledge receipt of the complaint as soon as possible but no later than 5 working days after receipt.
  7. All complaints will be logged and the complainant will be informed of the contact details of the Inquiry Officer and referred to these procedures.
  8. The Inquiry Officer may request further details/information from the complainant and, if deemed necessary, the Inquiry Officer will consult with all relevant parties regarding the matter.
  9. Information requested should be supplied to the Inquiry Officer within a maximum period of two weeks from date of request.  In the absence of a response, written reminders or telephone reminders are made as judged appropriate.  In the absence of receipt of a submission from the complainant the Inquiry Officer should proceed with the investigation.

Interviews

  1. In the course of the investigation it may be necessary to interview the complainant or staff members within the organisation, e.g. to discuss questions of interpretation or to elicit information.  A record will be maintained.  At the end of each interview, a check will be carried out to ensure that the account contained in the notes is accurate.
  2. All interviews will be arranged in advance.
  3. All staff members are obliged to co-operate fully with the Inquiry Officer’s investigation.

Examination of Case and Report

  1. The Inquiry Officer will examine all information received and record findings.
  2. The Inquiry Officer will prepare a written report of the results of the investigation setting out his findings together with a determination in relation to:
    • whether there has been a failure by the Panel to comply with the relevant provision(s) of the Disability Act; and
    • the steps required to be taken by the Panel to comply with the relevant provision(s) of the Act, should the Inquiry Officer determine that there has been a failure by the Panel to comply with the relevant provision(s) of the Disability Act.

    The Inquiry Officer will make the above determinations, as applicable, within 20 working days from the date of receipt of the complaint where possible, or as soon as possible in instances where information/data are not readily available.

Notification of Decision

  1. A summary of the findings and decision of the report will be given to the complainant and to the Chairperson of the Panel.
  2. The complainant will be advised of his or her right of appeal to the Ombudsman at the Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2.

Finalising a Complaint

  1. Once the complainant has been given the findings of the report and been notified of the decision, the complaint file may be closed.
  2. The electronic and paper file will record the result, date file closed and any other relevant details.

Publication of this Complaints Procedure

  1. This Procedure is available on the Panel’s website and on request.

 

Ombudsman for Children Act 2002

If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.

Contact details are as follows:

Ombudsman for Children’s Office
52-56 Great Strand St
Dublin 1

Free Phone: 1800 20 20 40
ococomplaint@oco.ie
www.oco.ie